Access your portal
Track a Shipment
Seatram Logistics shipments are tracked through your secure Neo portal. Have your reference number ready — it starts with STM- and appears on your booking confirmation.
Find your reference number
Starts with STM- and appears on your booking confirmation and all status emails.
Log in to Neo
Use the credentials issued when your account was set up. Need a reset? Contact your account manager.
Search your shipment
Enter your reference number to see live status, ETD/ETA, all documents, and milestone history.
No portal access yet?Contact your account manager to get set up.
Your client portal
One Platform. Total Logistics Control.
Neo is a web-based logistics portal powered by CargoWise — one of the world's leading freight management platforms. Every Seatram Logistics client gets dedicated access to Neo, giving you a live view of your entire supply chain in one place.
Once logged in, you can track shipments in real time, check key dates and milestones, view and download all shipping documents, and communicate directly with your account manager — all from a single, intuitive dashboard. No more chasing status updates or digging through email threads for documents.
Getting started is straightforward. When your account is set up, you'll receive login credentials by email. From there you can customise your dashboard to show the information most relevant to you — active shipments, upcoming arrivals, or key exceptions that need attention.
Departing This Week
Live shipment count
Arriving This Week
ETA visibility at a glance
In Transit
All active shipments tracked
Statistics Dashboard
Volume & weight by mode
What's included
Everything in Your Neo Portal
Live Shipment Map
Global Tracking
Track active shipments on an interactive world map. See exactly where your cargo is at any point in transit — from origin port through transhipment hubs to Australian delivery.
Document Management
Document Hub
Download commercial invoices, packing lists, bills of lading, and certificates — all linked to the relevant shipment. No chasing email threads for document copies.
Forwarder Portal
Real-Time Notifications
Customise your dashboard to show what matters most to you — active shipments, upcoming arrivals, exceptions. Automatic alerts at every key milestone keep you across your freight.
Sustainability Reporting
CO₂ Emissions Data
Every shipment generates a CO2 emissions report showing your freight carbon footprint per consignment. Meet Scope 3 reporting obligations without any additional effort.
End-to-end process
How Tracking Works
Origin Collection
Cargo collected from your supplier or port of loading. Booking confirmed and documentation review begins.
Export Clearance
Export documentation lodged. Our origin agents confirm the shipment is cleared for loading.
Vessel Departed
Cargo on board. ETD and ETA confirmed. You receive vessel name, voyage number, and bill of lading reference.
In Transit
Regular updates at transit ports. Any exceptions flagged to you directly — no waiting on a portal.
Arrived at Port
Vessel arrives at Australian port. Customs clearance begins immediately with our in-house licensed brokers.
Customs Cleared
Goods released by Australian Border Force. Duty and GST confirmed. Delivery coordinated.
Delivered
Cargo delivered to your warehouse or site. Proof of delivery issued. Job complete.
Origin Collection
Cargo collected from your supplier or port of loading. Booking confirmed and documentation review begins.
Export Clearance
Export documentation lodged. Our origin agents confirm the shipment is cleared for loading.
Vessel Departed
Cargo on board. ETD and ETA confirmed. You receive vessel name, voyage number, and bill of lading reference.
In Transit
Regular updates at transit ports. Any exceptions flagged to you directly — no waiting on a portal.
Arrived at Port
Vessel arrives at Australian port. Customs clearance begins immediately with our in-house licensed brokers.
Customs Cleared
Goods released by Australian Border Force. Duty and GST confirmed. Delivery coordinated.
Delivered
Cargo delivered to your warehouse or site. Proof of delivery issued. Job complete.
Common questions
Tracking FAQs
Where do I find my Seatram Logistics reference number?
Your reference number starts with STM- followed by the year and job number. It appears on your booking confirmation email and every shipment status update we send.
How do I get Neo portal login credentials?
Portal credentials are issued when your account is set up. If you haven't received them or need a reset, contact your account manager directly — they can sort it within the hour.
My shipment isn't showing in the portal. What should I do?
Allow up to 24 hours after booking confirmation for your shipment to appear. If it's still not visible, call or email your account manager — they can pull a live status immediately without the portal.
Can I download shipping documents through Neo?
Yes. All documents linked to your shipment are stored in Neo — commercial invoices, packing lists, bills of lading, delivery orders, and certificates of origin. You can download them at any time without contacting your account manager.
Does Seatram Logistics provide CO2 emissions data for my shipments?
Yes. Neo generates a CO2 emissions report for every shipment, broken down per consignment. This helps importers and exporters meet Scope 3 greenhouse gas reporting requirements — an increasingly standard obligation for ASX-listed and large corporate businesses.
Can I get an update without logging in to the portal?
Yes. Your account manager can give you a real-time status update by phone or email — no portal required. For time-sensitive shipments, that's often the faster option.
Ready when you are
Ready to Move Your Cargo?
Our Sydney-based team handles customs, compliance, and carrier coordination — so you are not managing your forwarder on top of managing your business. Response by the next business day, no obligation.