Privacy Policy

1. Introduction

Seatram Logistics Pty Ltd ("Seatram Logistics", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or engaging our services, you consent to the practices described in this policy. If you do not agree with this policy, please do not use our website or services.

2. Information We Collect

We may collect the following types of personal information:

• Contact information: name, email address, phone number, company name, and business address provided when you submit an enquiry or quote request.
• Shipment information: cargo details, origin and destination, Incoterms, and other logistics information required to provide freight forwarding services.
• Technical data: IP address, browser type, pages visited, and time spent on our website, collected automatically via analytics tools.
• Communications: records of correspondence, including emails and phone call notes, relating to your enquiries or existing shipments.

We only collect information that is necessary for the purposes for which it is collected.

3. How We Use Your Information

We use your personal information to:

• Respond to enquiries and provide freight quotes
• Arrange and manage freight forwarding, customs clearance, and logistics services
• Communicate shipment updates and status notifications
• Process invoices and manage client accounts
• Comply with Australian customs, biosecurity, and regulatory obligations
• Improve our website and service offerings
• Send service-related communications (not marketing without consent)

4. Disclosure of Your Information

We may disclose your personal information to third parties only where necessary to deliver our services or as required by law, including:

• Shipping lines, airlines, and transport carriers for booking and manifesting purposes
• Overseas freight agents and port handling partners where applicable to your shipment
• Australian Border Force and other government regulatory bodies as required by customs and biosecurity law
• Our professional advisors (legal, accounting) under confidentiality obligations
• IT service providers who host or support our systems, under data processing agreements

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Overseas Disclosure

To facilitate Italy–Australia shipments, we share relevant shipment and contact information with our agents in Italy, Europe, and other countries where your cargo transits. We take reasonable steps to ensure these overseas recipients handle your information in accordance with the Australian Privacy Principles.

6. Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes password protection, encrypted data transmission, and restricted internal access. However, no internet transmission is completely secure and we cannot guarantee absolute security.

7. Cookies and Analytics

Our website uses cookies and similar technologies to improve user experience and analyse site traffic. You may disable cookies in your browser settings, though this may affect website functionality. Analytics data is aggregated and does not personally identify you.

8. Access and Correction

You have the right to request access to, or correction of, personal information we hold about you. To make a request, contact us at the details below. We will respond within 30 days. In some cases, we may be required to retain information for regulatory or legal purposes.

9. Complaints

If you believe we have breached your privacy, please contact us in writing. We will investigate and respond within 30 days. If you are unsatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available at this URL. Continued use of our website or services after any update constitutes acceptance of the revised policy.

Contact Us

For privacy enquiries, access requests, or complaints: